How to Order from CDAccess.com.

Ordering from CDAccess.com

Select the Information Section you would like to view:

We Accept All Major Credit Cards, PayPal, and Checks and Money Orders from US Customers. We also accept Purchase Orders from Accredited Schools and Libraries within the United States.

For International customers we accept all major credit cards and PayPal. We also accept international checks and money orders but many restrictions apply so we recommend that you open a PayPal account using your check or money order and then use PayPal to pay for your order. It is much easier for PayPal to deal with non-US checks than it is for us so the risk of your check or money order not being accepted and returned to you is far, far, less with PayPal. You can either continue to use your PayPal account (which we would certainly recommend) or you can close it afterwards.

All prices are in US Dollars.

All checks or money orders must be in US Dollars drawn on a US Bank. We have received many checks in Canadian Dollars and many checks not drawn on US banks from our international customers; all of those checks had to be returned. In some cases the product that was ordered sold out shortly afterwards and could not be reordered.

You can order online on our secure server using any of the payment methods above. Ordering online with a credit card or paying by PayPal is quickest but you can also use the secure server to print out an order form which you can then mail to us with your check, money order or credit card information. As soon as we physically receive the order with your payment we will ship out your package. You can also write the credit card on the printed form, sign it and then FAX the form to us for immediate shipment. We should point out that our secure server is much safer than any FAX machine but that is all up to you.

We guarantee the security of our secure web server. If your credit card number is compromised due to using it on our secure server we will pay you the full amount, up to the $50 that your bank does not cover, for any fraudulent use of your card. We know our system is completely safe and we are willing to stand behind it.

If you prefer not to order online, we still support all the traditional methods as well. You can call us during business hours, send us a FAX or mail us a letter or an order form. If you are already an existing customer you can even use Email to order. You should never send credit card numbers by Email, however, because Email is not safe like a Secure Server.

To contact us by Phone, FAX or Email, click on the INFO or Contact button at the top of any page. It is always at hand if you need to reach us.

We have been in this business since 1993 and are now located just south of Nashville, Tennessee near the historic town of Franklin. We operate out of a large warehouse and office building midway between the central shipping hubs of Memphis, TN, and Louisville, KY. All of the products listed on our web site as available for sale are sitting in our warehouse.

How to Place an Online Order

To find a product you are looking for, the easiest way is by using our Fast Search Engine. Simply click on the word SEARCH at the top of the screen, type in one or two words from the title of the product and all matching items will be listed for you. You can also search on product categories or keywords in the same way. Just search on words like biology, encyclopedia, music, strategy or chess, for example.

Clicking on any of the titles in the list of products resulting from the search will take you to the Quick Information page for that product. The Quick Information page shows you an image of the box cover (when available), the complete title of the product, a short description of the product, the current price, the name of the publisher, the platform or operating system that it runs on, the product code and the way it is packaged. If the product appears to be the one you were looking for you should next click on the icon before actually purchasing the item. The More Information page contains a more detailed description of the product, a small image of the box cover (you can click on it to view a larger image), complete publisher information (including links to the publisher's web site), reviews, product ratings and the very important System Requirements.

Also on the Quick Information page and on almost all of our More Information Pages is a button which allows you to purchase that product. Note that if you have currently selected the More Information page and there is no button you will need to click the BACK button on your browser in order to purchase the product online.

Once you've clicked the icon you'll be whisked away to your personal shopping cart. The item you have selected will appear and your total will be updated. If you have not completed your shopping just click the Continue Shopping button to go back to the page you were just on. The shopping cart will remember what you have selected and you can add to it if you wish. If you are finished shopping, select the blue Checkout button and you'll be off to our SSL or Secure Sockets Layer Server for final order processing. Look for a Solid Gold Key at the bottom of your screen; it indicates that a secure transaction is taking place. If you do not see a Solid Gold Key on any web site, your transaction is not secure and you should not enter your credit card number.

Note that the Solid Gold Key should appear ONLY when you are in the process of completing your order; we do not use it when you are searching or just adding items to your shopping cart because it slows down the entire process.

You can also modify the quantities when ordering. If you want two or three copies of a particular product, simply click the Change Quantity button and change the quantity. Be sure to check that the quantity and total dollars are correct before you finish your order.You can also delete an item from your shopping cart if you wish. In addition, tax should be added for any shipments to addresses in the State of Tennessee at the rate of 6.25%. The order form will calculate the exact amount for you if you check the appropriate box.

If you want to select special shipping options, you will be given the option to change and upgrade shipping during the ordering process. Note that all shipments to addresses outside the US 48 states must select a shipping option!

Completing an Online Order

You can check your current order status by clicking on the button at any time while you are on our web site. Once you have finished your shopping and are ready to finalize your order, click the Checkout icon. If you don't see a Checkout icon on the page you are on just press the Home button at the top of the page.

After pressing the Checkout button, you will be taken to our Secure Server to complete your order. Complete all relevant details unless you are an existing customer. In particular, we must know your complete address, telephone number and Email address before we can ship your order and we must receive some method of payment prior to shipping. If you leave off anything important your order may be delayed until we are able to contact you.

All information provided to us is treated in the same way that we treat credit card numbers; we only use it to process your order and not for any other purpose. You can also rest assured that your Email account will be completely secure with us, just like everything else that you tell us, and will never be used for spam.

Once everything is filled in, click the Process Order button. An order number will be generated for you by our Ordering System and you will receive an immediate Email confirmation that your order was entered into our system, assuming the Email address you entered is correct. You will also receive a second Email message right after the product ships confirming the shipment. If there are any problems shipping your order we will first try to reach you by Email within 24 hours so please be sure to enter a valid Email address.

Orders containing In Stock items received prior to Noon Eastern Time will be shipped out the same working day. We will automatically send you an Email message confirming that your product was shipped out. If we can not ship out within 48 hours because of product shortages, credit card problems, or anything else, we will notify you by Email. If there are still problems and we can not reach you by Email, we will try to contact you by telephone.

International Orders (including Canada and Mexico)

Please Read If Your Order is to be Shipped Outside the United States

We offer Worldwide Shipping on almost all of our products. Because of International borders, some details are different from domestic shipments.

You are responsible for any and all Customs Charges and/or Duties. We are unable to undervalue shipments for Customs purposes.

All prices shown are in US Dollars and shipping is always an additional charge.

International Shipping Fees and Shipping Options are discussed in great detail under Shipping.

Orders for Products That Have Not Yet Been Released

At the current time we are not offering any "preorder" products so you can ignore this section.

While looking over our site in the future, a few items might say "Preorder" after the price on the Quick Information and More Information Pages. This indicates that the product has yet to be released but that you can pre-order or reserve a copy at that price if you wish. An expected release date may also be shown but this date is subject to change by the publisher. Note that you can cancel your order at no penalty at any time prior to actual shipment from our warehouse and that no charges will be processed until the product actually ships to you.

Returns and Exchanges

All Sales Should be Considered Final.
Returns will only be accepted under the following conditions:

1) If you have not opened the box, you can return the product to us for refund, credit or replacement within 30 days, no questions asked.

You must obtain an RMA (Return Material Authorization) before sending it back and shipping charges are not refundable.

2) If the product will not work on your computer you may return it to us for refund, credit or replacement within 30 days of receipt. However, if the product is listed as a DOS, DOS 6.2, Win3.1 Only, or Win95/98 Only product on our web site it is NOT returnable. DOS products might run under DOSBox on Windows XP but we don't support DOSBox. Win3.1 Only and Win95/98 Only products are known to only work on those systems; they will not work in compatibility mode on Windows XP, for example.

You must return the product to us undamaged in perfect condition, unregistered, and with all manuals and enclosures that shipped with the product. Products with registration codes, like World of Warcraft, for example, are not returnable for any reason once opened. If you are returning a Retail Box product you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused and no refund will be given.

Shipping charges are not refundable.

To avoid costly returns, check the System Requirements at the bottom of the More Information Page prior to ordering. Be sure you have at least all of the system requirements before ordering. Also, if the product is listed as DOS or Windows 3.1 Only or Windows 95/98 Only then you need to be certain that you can run such products on your system before ordering them as they are not returnable.

In any of the cases above you must first obtain an RMA number prior to returning the product. Email support@cdaccess.com with Your Name, Your Order Number (the 8 digit number from the Invoice that was included with your shipment), the title of the product, your operating system and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued.

If we have sent you an incorrect product by mistake we will replace it with the correct product at no cost to you. Call us or Email support@cdaccess.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment which you can use to return the incorrect product to us.